Lawazem Returns
Initiate and manage a return directly from your Lawazem Customer Portal.
1. Initiate Your Return Request
- From Lawazem mobile app or log in via the web portal.
- Navigate to the Orders section and select the order you wish to return.
- On the order details page, if the order status is confirmed, you will see a Return Request button.
- A note below the button displays the allowed return date range. Once this period (as configured in Odoo) is exceeded, the button is disabled.
- If within the return window, tap the Return Request button to begin the return process.
2. Select Items for Return
- You will see only items that have been delivered.
- For each item, only the delivered quantity is shown, indicating the maximum eligible quantity for return.
- For each eligible item, enter the quantity you wish to return.
- Note: The allowed quantity is calculated as:
Eligible Quantity = Delivered Quantity − Previously Requested Return Quantity - Tap Submit Return Request to send it for approval.
- Upon submission, the request will be assigned the status “Waiting for Approval”.
3. Track Your Return Request Approval
- Return Requests section lists all return requests for that order
- Once approved, review the return request details which include:
- Product name, image, pack type, price.
- Requested return quantity and the returned quantity once processed.
- Follow any additional instructions provided by the returns team to finalize the return process.